Partserve operates a unique warranty programme in South Africa. This is an all-encompassing programme which includes:
- A toll-free presale and warranty Helpdesk.
- Centralised repair and storage facilities.
- Partserve will activate local aftermarket support via a helpdesk where technical help is offered to customers who want to learn how to gain maximum use from their product.
- Partserve will manage repairs locally. Repair hubs will be from central locations in Johannesburg, Cape Town, Durban, Bloemfontein and Port Elizabeth.
- Their company name is a reflection of a commitment to the Southern African IT services channel. Partserve have been serving the needs of the Services channel for many years and are ready to serve Onyx Connect today and into the future.
- Outsourced warranty – Partserve runs and manages the warranty Programs for Epson, Lenovo, IBM, Sony PlayStation, Zebra, Viewsonic, and NEC displays, Mitsubishi, AOC, Asus, Philips and Canon for Southern Africa.
- Outsourced repair – A service company can send most IT related or high tech devices to Partserve and the device will be repaired and returned within 48hrs
Onyx Connect have established distributors in the following 11 countries:
- South Africa